Points Purchase Terms

1. Agreement and scope

These Points Purchase Terms (the “Points Terms”) are an agreement between you and the operator of Flova (fvz.ai) (“we” or “us”) and apply when you purchase points in the Service. These Points Terms form part of the Terms of Service; matters not covered here are governed by the Terms of Service.

Only the owner of an organization can purchase points for it. By agreeing to these Points Terms on the purchase page and completing payment, you accept them on behalf of your organization. Please pay particular attention to section 7, under which points are generally non-refundable.

2. Nature of points

Points are a unit of measure used to obtain AI generation services within the Service and can be used only in the Service according to the rates published in the product. Points are not money, bear no interest, cannot be withdrawn or exchanged for cash, and cannot be transferred or given to other organizations or accounts.

Points belong to the organization and are shared by all of its members.

3. Prices and purchase rules

The list price of points is CNY 0.01 per point. Each purchase must be a whole number of points between 10,000 and 1,000,000, so the minimum purchase is CNY 100.

A single purchase of at least 100,000 points receives a 5% discount, and a single purchase of at least 500,000 points receives a 10% discount. The best applicable tier is selected automatically based on the number of points in that single purchase; discounts do not accumulate or stack, and the discounted amount is rounded to the nearest fen. The price shown on the order page applies.

We may change point prices or discount rules and will announce changes on the website before they take effect. Changes do not affect orders already paid.

4. Payment and crediting

Payment is currently accepted through Alipay or bank checkout and is processed by the relevant payment service provider. We do not store your bank card number or payment account password.

Each order remains payable for 15 minutes after payment is initiated; if it is not paid in time, you can start a new payment. Points are usually added immediately after successful payment but may be delayed by the payment channel or network. If points have not arrived long after you paid, do not pay again; contact [email protected] instead.

5. Validity and use of points

Purchased points are valid for 730 days from the date they are added. The validity of points granted by us (for example, sign-up or promotional points) is as stated when they are granted.

When you use generation features, the points that expire soonest are used first. Points are void automatically when their validity period ends, and void points are not restored, compensated or refunded.

The number of points each feature consumes (based on the model, image size, video length and so on) is as shown in the product, and points are deducted when a task is accepted.

6. Return of points for failed generations

If a task fails and produces no result, the system automatically returns the points charged for it. For tasks that are reclaimed by the system after timing out, or that you cancel, points are not returned because upstream processing has already started.

Returned points go back to the batch they came from and keep that batch's validity period; if the batch has already expired when the points are returned, the returned points are void as well.

7. Refunds

Points are a digital service that can be used immediately after purchase. Once points have been added, they are generally not refundable, withdrawable or exchangeable for cash, whether unused or partly used.

The following cases are exceptions: (1) duplicate payment for the same order; (2) payment succeeded but points were not added and, after verification, cannot be added; (3) an incorrect charge caused by an error in our systems; (4) other cases in which a refund is expressly required by law.

If one of these cases applies, contact [email protected] with your order details. After verification, we will refund through the original payment channel and deduct the points from that order; if those points have already been used, we may deduct their price from the refund.

8. Payment receipts

If you need a payment receipt or invoice, contact [email protected] and we will handle your request in accordance with applicable rules.

9. Prohibited conduct

You must not obtain or use points by improper means, such as using someone else's payment account without authorization, exploiting system vulnerabilities, making bad-faith chargebacks or reselling through unofficial channels, and you must not convert points into cash. If we discover such conduct, we may freeze or deduct the points concerned, suspend or terminate the account, and pursue legal liability.

10. Points when the Service ends

If your account is suspended or terminated because you breached the Terms of Service or these Points Terms, unused points are not refunded, unless the law provides otherwise.

If we decide to stop operating the Service, we will announce it on the website at least 30 days in advance and refund purchased points that are unused and still valid on the date operations stop, at the price you actually paid. Granted points are not refundable.

11. Miscellaneous

Changes, governing law, dispute resolution and language versions of these Points Terms are governed by the Terms of Service. If you have any questions about these Points Terms, please contact [email protected].